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FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about our laser machines, applications, and services. Whether you need technical details, usage tips, or support information, our FAQ section is here to help you make informed decisions quickly and confidently.

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FAQs About Laser Cutting Machines

What materials can be processed with laser cutting machines?

Bogong Laser’s cutting machines support a wide range of materials, including acrylic, glass, leather, metal, paper, plastic, wood, and sheet metal.

What materials can fiber laser cutting machines cut?

Fiber laser cutting machines can effectively cut a variety of metals, including stainless steel, carbon steel, aluminum, brass, copper, and alloys.

What is the maximum thickness that can be cut with a fiber laser cutting machine?

The maximum thickness depends on the power of the laser. We have cutting sheet which show cutting capacity of power including 2000w 3000w 6000w 12000w 20000w 30000w 40000w etc.

What type of maintenance is required for a laser cutting machine?

Required maintenance includes regular cleaning of the lens, checking the cooling system, inspecting mirrors, and ensuring proper alignment of the machine. Routine inspections are recommended to keep the machine in optimal condition.

What power supply is required for a laser cutting machine?

Fiber laser cutting machines more than 3KW typically require a three-phase power supply, with specific voltage and current ratings depending on the model and laser power.

Can the laser cutting machine be integrated into an automated production line?

Yes, fiber laser cutting machines can easily be integrated into automated production lines, including material handling and robotic systems, to enhance efficiency.

How about the training?

Comprehensive training is provided, covering machine operation, maintenance, and safety protocols to ensure operators are well-prepared.

How about the warranty after warranty service?

After the warranty period, we offer extended service plans and support options for maintenance and repairs, ensuring continued assistance.

How long does it take for the machine to be ready after making the order?

Typically, the manufacturing and delivery process takes 2 to 8 weeks, depending on the specific model and customization.

What payment methods do you accept? T/T, Western Union?

We accept various payment methods, including T/T (bank transfer), and other secure payment options determined during the ordering process.

What laser source do you use in your machine?

We use high-quality fiber laser sources from reputable manufacturers like IPG, Raycus, Max, ensuring reliable performance and longevity.

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    FAQs About Laser Cleaning Machines

    What is a laser cleaning machine used for?

    A laser cleaning machine is used to remove contaminants such as rust, paint, oil, dirt, and other impurities from various surfaces without damaging the underlying material.

    How does a laser cleaning machine work?

    A laser cleaning machine emits high-intensity laser beams that are absorbed by contaminants on a surface. The energy from the laser causes the contaminants to evaporate or be disrupted, allowing for efficient cleaning.

    What types of surfaces can a laser cleaning machine clean?

    Laser cleaning is often more effective and efficient than traditional methods such as sandblasting or chemical cleaning, as it removes contaminants without physical contact and minimizes damage to the underlying material.

    How effective is a laser cleaning machine compared to traditional methods?

    Laser cleaning is often more effective and efficient than traditional methods such as sandblasting or chemical cleaning, as it removes contaminants without physical contact and minimizes damage to the underlying material.

    Are there any safety concerns when using a laser cleaning machine?

    Yes, safety concerns include risks from laser exposure, which can cause eye damage and skin burns. Proper protective gear, including safety goggles, and following safety protocols are essential.

    What maintenance does a laser cleaning machine require?

    Maintenance typically includes regular cleaning of laser lenses, checking cooling systems if your laser cleaning machine with water chiller, and conducting routine inspections to ensure all components are functioning properly.

    What power supply is required for a laser cleaning machine?

    100W 200W 300W Pulse Laser cleaning machines typically require a 220V/110V Single Power supply, 500W 1000W 2000W Pulse laser cleaner need three-phase 380V power supply, with specific voltage and amperage based on the model. 1000w 2000w CW Laser cleaner need 220V Single power supply, 3000W 6000W CW Laser cleaner need 3 Phase 380V Power supply.

    How do I choose the right laser cleaning machine for my needs?

    Consider factors such as the types of surfaces to be cleaned, the level of contamination, required cleaning speed, and available power supply when selecting a machine.

    How about the training?

    We provide comprehensive training for operators, covering machine operation, maintenance procedures, and safety protocols to ensure safe and effective usage.

    How about the warranty after warranty service?

    After the warranty period, we offer extended service plans and support to help maintain and troubleshoot your machine.

    How long does it take for the machine to be ready after making the order?

    The typical lead time for manufacturing and delivery is 7-10 working days for standard machine, others depending on the specific model and customizations requested.

    What payment methods do you accept? T/T, Western Union?

    We accept various payment options, including T/T (bank transfer), and other secure payment methods.

    What laser source do you use in your machine?

    Our laser cleaning machines utilize high-quality laser sources from reputable manufacturers like Raycus or JPT MOPA Laser to ensure reliability and performance.

    Do you deliver to my address?

    Yes, we handle shipping and delivery to your specified address, ensuring proper logistics.

    Has CE certificate?

    Yes

    FAQs About Laser Engraving Machines

    What materials can be engraved using Bogong Laser engraving machines?

    Our machines can engrave a variety of materials including metals, wood, plastics, glass, leather, and ceramics.

    Can laser engraving be customized for different depths and effects?

    Yes, engraving depth and style can be precisely controlled to achieve effects ranging from shallow markings to deep engravings.

    What maintenance is required for laser engraving machines?

    Regular cleaning of the lens, mirrors, and work area is recommended along with periodic calibration to ensure optimal performance.

    Are the engraved markings permanent and wear-resistant?

    Yes, laser engravings are permanent, resistant to wear, fading, and environmental damage.

    FAQs About Laser Welding Machines

    What is laser welding?

    Laser welding is a welding process that uses a high-powered laser beam to melt and join materials, typically metals, creating a strong bond with minimal distortion and heat-affected zones.

    What materials can be welded using a laser welding machine?

    Laser welding machines can weld a wide range of materials, including stainless steel, carbon steel, aluminum, copper, and other alloys

    What are the advantages of laser welding over traditional welding?

    Advantages include higher precision, reduced heat input, minimal distortion, the ability to weld thin materials, and faster processing speeds, leading to shorter cycle times.

    What safety measures should I follow when using a laser welding machine?

    Use appropriate safety gear, including protective goggles, gloves, and aprons. Ensure proper ventilation, follow safety protocols, and be aware of the location of emergency stop buttons.

    How do I maintain a laser welding machine?

    Regular maintenance includes cleaning the optics, checking the cooling system, inspecting cables and connections, and ensuring proper calibration and alignment.

    Can a laser welding machine be used for automated processes?

    Yes, many laser welding machines can be integrated into automated production lines for increased efficiency and consistency through robotics and other automation technologies.

    Where can I find replacement parts for my laser welding machine?

    Replacement parts can be obtained from us, or you can purchase from laser head manufacturer. It’s important to use genuine parts to ensure compatibility and performance.

    How about the training?

    We provide comprehensive training that includes machine operation, maintenance procedures, safety practices, and troubleshooting techniques to ensure effective use of the equipment.

    How long does it take for the machine to be ready after making the order?

    The lead time for production and delivery is typically 5-10 working days for standard machine. Others depending on the specific model and any customization requested.

    What payment methods do you accept? T/T?

    We accept various payment methods including T/T (bank transfer), and other secure options based on customer preferences.

    What laser source do you use in your machine?

    Raycus, Max Laser source available. IPG optional.

    FAQs About Laser Marking Machines

    Which materials can your laser marking machines mark on?

    Our machines can mark on metals, plastics, glass, leather, wood, and more, providing clear, permanent markings.

    Is the marking permanent?

    Yes, laser markings are generally permanent and resistant to wear, fading, and environmental influences, ensuring longevity.

    What types of markings can be done (e.g., text, logos)?

    Laser marking machines can create various types of markings, including text, logos, barcodes, QR codes, serial numbers, and intricate designs.

    Do I need training to use a laser marking machine?

    We provide tutorial and manual to help you learning how to running laser machine and software, also our guys who speak english can guide you one by one.

    What safety precautions should I take when using it?

    Always wear appropriate safety goggles, ensure proper ventilation, and follow safety protocols. Be aware of the laser’s operational area and use protective shields if necessary.

    How do I maintain my laser marking machine?

    Regular maintenance includes cleaning the lenses, checking the alignment, inspecting cooling systems if have water chiller, and software updates to ensure optimal performance.

    Can laser marking be done on curved surfaces?

    Laser marking can be done on cylinder surface with rotary device.

    What software do I need to operate a laser marking machine?

    EZCAD Software, It may support common file formats like DXF, AI, and PLT.

    What warranty and support do you offer for your laser marking machines?

    We typically offer a warranty two years, along with technical support and access to replacement parts during the warranty period.

    How about the warranty after warranty service?

    After the warranty period, extended service plans and support options are available for maintenance and repairs.

    How long does it take for the machine to be ready after making the order?

    The lead time for production and delivery usually ranges from 5-7 Working days, contact with BOGONG team to ask if there have machine in stock.

    Do you have the video of using it?

    Yes, we provide instructional videos demonstrating the operation of the laser marking machine, including setup, operation, and maintenance procedures.

    How can I process to order?

    To place an order, you can contact our sales team to discuss your requirements, receive a quotation, and finalize the order details. We’ll guide you through the process.

    Contact Us to Help You Choose the Laser Machine:

    Whether you are interested in our Laser Cutting Machines, Laser Marking Machines, Laser Engraving Machines, Laser Cleaning Machines, or Laser Welding Machines, our team at Bogong Laser is here to provide professional consultation and tailored solutions. Get in touch today to discuss your specific laser machine requirements and receive expert support from Bogong Laser.